Breaking News

imageUnited Airlines says its flight attendant did not hear or understand the woman whose dog was placed in an overhead bin -- but it's taking new steps to avoid a repeat disaster ... TMZ has learned.

United tells us by April it will start issuing "bright colored bag tags to customers traveling with in-cabin pets." The idea is the visual tag on a pet carrier will help flight attendants know for sure when someone's traveling with an animal.

imageThe airline says that's exactly what didn't happen in the case[1] of Catalina Robledo and her French bulldog, Kokito. United says after speaking to passengers and crew members, it believes Catalina did tell the flight attendant she had a dog in her tote bag carrier -- but the flight attendant "did not hear or understand [Catalina]."

United also repeated its earlier statement ... that the flight attendant did not knowingly place the dog in the overhead bin.

References

  1. ^ the case (www.tmz.com)

Read more from our friends at TMZ